I despise Verizon retail store layouts! In the past month I've gone to three different Verizon retail stores. I made a purchase ONCE out of those three times. Reason being I was not able to get the item I wanted and make a purchase in a timely manner.
Verizon sets their stores up with an initial Greeter. That person asks the reason you are at the store, reserves you a spot via their check-in terminal, and states that a Salesperson will be with you shortly. This method is great in theory but in my opinion sacrifices a lot of point of sale business.
Verizon has many different products in services that I'm going to lump into a few categories. The first and main being mobile phones. However with the purchase of a mobile phone comes a second, necessary product — the mobile phone service, which Verizon treasures above all as it holds the largest profit margins. Then we have accessory products such as chargers, headsets, holders, software, and the like. The final clump of business for Verizon comes from service plan and phone maintenance.
Most likely each customer who enters the Verizon store wants one of these products or services. There are a select few who just like to window shop and play with all the cool cell phones. I, for example, entered the Verizon store three separate times looking for a car charger for my new Samsung Flipshot cell phone. My fiance entered the store two separate times looking only for a new cell phone. The amount of effort needed to make my sale was minimal. Point me in the direction of the car chargers, I'll pick one out and head to the checkout counter. Hers was a bit more in depth as she wanted to talk with a salesperson, figure out prices on phones, and have them activate it on her service plan.
The first time we went in they checked us in to their system and had us wait for a salesperson. 20 minutes later we walked out of the store with nothing in our hands and none of our money in their hands.
[Late posted this one. I wrote this back in August . . . sorry. Now that I've increased my time and changed my schedule I'll get back into writing and maybe some Vlogging as per a friend's request.]